InnoVint is committed to ensuring that your data remains safe and secure. This article describes the log in process, how to add new new users, and otherwise details how users are authenticated to access InnoVint.
What is “Authentication”? This means checking that you are who you say you are! It is a method to prove identity and is essential to data security. This is different to "authorization", which is the realm of user access & permissions.
Methods of authentication can include things like passwords, PINS, or single use tokens. We already support passwords of course, and also provide an option to activate Multi-factor Authentication (requiring a single use, time limited code via an authentication app as a second authentication factor).
This article covers the following:
- Logging in
- Session timeouts
- Multi-factor Authentication (MFA)
- User profile pages
- Troubleshooting & FAQ
Logging in
Email login
InnoVint's log in process is "Identity first". This means that you only enter your email for the first login screen. Based on the log in email, InnoVint will trigger any additional authentication steps, i.e. the password field, and/or require a code from an authenticator app (providing multi-factor authentication).
Passwords
InnoVint has instituted a Zero Trust rule. No one will ever know your InnoVint password except you.
For new users
When adding new users to their winery account, admins will enter an email, first name and last name. New users then receive a verification email requesting them to finish setting up their account, where they will have a chance to set their password.
Neither the account admin nor InnoVint Support will be able to set or reset this password.
New users must have access to a valid login email in order to receive the activation email, set their password, and access InnoVint.
If you've added a "new" user to your winery, but they do not receive an activation email, it is possible that they've previously been added as a user to another InnoVint winery. Existing users will not receive an activation email because their account was activated previously.
For existing users
If you forget your password, you must recover it via the "Forgot password?" link on the login screen. This triggers an email to your user login email, which must be used to reset the password. Find out about our password guidelines here. 
🚨 If you cannot access your login email (i.e. you are using someone else's or a placeholder/fake email address), then you may not be able to recover your InnoVint account if you forget your password.
Session Timeouts
InnoVint has a device specific 30 day rolling session timeout rule. Session timeouts are a security feature that automatically end a user's session (i.e. log you out) on a device (i.e. a phone, a tablet, or your computer) after a specific period of time. These session timeouts will apply to the desktop app, InnoApp and Tank Maps.
The purpose of session timeouts is to mitigate the risk of unauthorized access to a user's account when they are not actively using the system. By automatically logging out users on a regular basis, session timeouts help protect sensitive information and prevent unauthorized individuals from taking advantage of an open session. Find out more here.
Multi-factor Authentication (MFA)
MFA is an individual winery choice to enforce for their own users. You can opt in on your user profile page.
Admins will be able to fundamentally implement MFA as a requirement for their winery account by being able to confirm that all users turn it on for their account, and rejecting access to anyone who does not comply. However, InnoVint will not be able to independently require or enforce this for all your users at login.
Our MFA option relies on any authentication app that can be installed on your phone. Get the details here.
User profile page
The "person" icon provides individual users access to their own account settings page.
You can update your password, view open sessions on different devices, and control multi-factor authentication activation.
If you have any questions, please contact InnoVint Support at support@innovint.us or by submitting a ticket using the "Submit help ticket" button at the top right corner of this page.
Troubleshooting & FAQ
Q: I haven't received my activation email
A: If you haven't received an activation email, please consider the following scenarios:
1. 
Have you ever accessed InnoVint at another winery - even years ago? If you've ever used your login email to access InnoVint previously, you will not receive an activation email. Instead, you can just log in using your same credentials, and check the winery dropdown menu for your new winery access.
Can't remember that pesky password from years ago? Just click on the "Forgot password?" link in the log in screen, and we will send an email for you to update your password.
2. If you are a brand new user, and haven't received the activation email
- Be sure to check your spam/junk folder for an email from noreply@innovint.us
- Add noreply@innovint.us to your contact list. This will mark the sender as "safe." Then, check with support@innovint.us, and we can resend an activation link for you.
- Check with your admin if your email address was created AFTER your access was set up in InnoVint. In this case, the activation email could be getting blocked by the receiving mail exchange (MX) server, especially if it did try to send that first activation email before the account existed. The MX server might have marked that as someone phishing at random email addresses and blocked any further attempts to that email address after it did actually exist. In this case, we will require some assistance from your internal IT team to unblock noreply@innovint.us.