Why isn't my report export downloading?

Some of InnoVint's report exports (especially data-heavy reports) are designed to run differently, and only download if you have allowed pop-ups from cellar.innovint.us. Some of these reports are:

  • Vessels at Point in Time
  • Bottlings (by action and by case good)
  • Additive History Report
  • COGS Reports: Lot Cost, Cost over Time, and Roll Forward 
  • Vineyard Events

So, if you don't see your report generate as expected, you may need to check if Chrome is blocking pop-ups. First, look to the far right of the browser's address field to check for the pop-up blocker warning.  

Why isnt my report export downloading-pop up block

You will need to "Always allow" the pop-ups from cellar.innovint.us, and then re-download the report.

This is only necessary the first time you export any report of this type (that requires a pop-up). All subsequent reporting, even for different reports, should download as expected. 

You can also check to see if you have already allowed pop-ups (or perhaps entirely blocked them) in your Google Chrome browser settings:

1) Go to your Chrome settings by clicking on the three vertical dots at the top right of your browser window.

Why isnt my report export downloading-chrome browser 3 dots

2) Select "Privacy and security."

Why isnt my report export downloading-privacy and security

3) Click into the "Site settings."

Why isnt my report export downloading-site settings

4) Scroll down to the "Additional permissions" section and click on "Pop-ups and redirects."

Why isnt my report export downloading-additional permissions

5) Check to see if cellar.innovint.us is allowed to send pop-ups, or if you have previously dis-allowed it. 

Why isnt my report export downloading-check pop ups

If so, you may need to click on the three vertical dots to the right of the web address, and adjust the setting.