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  2. Support Hours & FAQs

Support Hours and FAQs

What are our Support Hours?

Our Support Hours are Monday to Friday 8am - 5pm Pacific Time.

During harvest (approximately September 1 through October 30), we extend our hours to Monday to Friday 6am-6pm Pacific Time, and Saturday 8am-4pm Pacific Time

How do I get in touch with the InnoVint Support Team?

You can reach us at support@innovint.us or by clicking "Submit a help ticket" above, and one of our product experts will assist you in a timely manner.

Receiving support requests via email allows us to effectively triage and manage incoming requests. If needed, we are happy to hop on a video call where we can share screens to assist you!

When will I hear back from the InnoVint Support Team?

We know how critical it is to have your wine production software work the way you need it to. When we receive your questions, we prioritize getting back to you as quickly as we can. You’ll hear back from us within one business day. And many questions can be answered right here in our Support Center, which is available to you 24/7 and includes 300+ guides and FAQs.

I have a Product Improvement Request, who can I contact?

Reach to us in Support! Please utilize the 'Submit a help ticket' form in the top right of the Support Center.  We will let you know if your valuable feedback is already on our product roadmap or add it to our queue for team consideration.